Course purchases
Unless a checkout page states otherwise, you may request a refund within seven calendar days of purchase when the first live session has not begun and substantial on-demand course material has not been accessed. Requests are reviewed using purchase, session, and access records.
After a program begins
Once a live program has begun or substantial digital material has been accessed, purchases are normally non-refundable because a limited place and protected content have been provided. We will still review duplicate charges, technical access failures we cannot resolve, and exceptional circumstances individually.
Transfers and deferrals
When another suitable cohort is available, we may offer a one-time transfer or deferral instead of a refund. Transfers are not guaranteed and may depend on availability, timing, and program format.
Cancellation or material changes by us
If we cancel a paid program and cannot provide a reasonable replacement, you may choose a transfer or a refund of the affected tuition. If a session must be rescheduled, we will provide the new date and any available replay or alternative access.
Speaking engagements
Speaking engagement deposits, travel, cancellations, and schedule changes are governed by the written booking agreement for that event rather than this course policy.
How to request help
Email bookings@alexseeley.com with the purchaser’s name, email address, course, purchase date, and reason for the request. Approved card refunds are returned to the original payment method; bank processing times are outside our control and commonly take several business days.